Scope of TXF Services

Subject to the terms and conditions of your Agreement with TXF Intelligence, TXF Intelligence may provide access to artificial intelligence-enabled tools and features (“TXF Intelligence”) within the online portal (“TXF Platform”). These tools are designed to assist with tax workflow automation, data interpretation, and user assistance. TXF Intelligence may include functionality powered by proprietary or third-party machine learning models, large language models, and other AI technologies. TXF Intelligence will provide the TXF Intelligence features with reasonable skill and care. However, TXF Intelligence does not guarantee uninterrupted access to the TXF Portal or its AI capabilities and reserves the right to modify or discontinue any AI-related features at any time. TXF Intelligence may limit or restrict access to specific features in its discretion based on usage patterns, system performance, or compliance considerations.

Use of AI Functionality

By accessing or using TXF Intelligence, you acknowledge and agree to the following:

• Probabilistic Nature: TXF Intelligence leverages artificial intelligence technologies that are inherently probabilistic. Outputs may be incomplete, inaccurate, outdated, or reflect bias. You are solely responsible for validating and verifying any output before using or relying on it.
• Supplemental Use Only: AI-generated content is designed to assist you and should not replace the professional judgment of qualified tax professionals, advisors, or legal counsel. TXF Intelligence disclaims all responsibility for decisions made based on AI output.
• User Responsibility: You are solely responsible for any inputs (“Input”) you provide and any resulting AI-generated content or actions taken therefrom (“Output”). You represent and warrant that you have all rights and legal authority necessary to submit Input into TXF Intelligence.
• Content Ownership: As between you and TXF Intelligence, you retain ownership of Input and Output to the extent permitted by applicable law. TXF Intelligence does not claim any ownership rights in your content. However, you grant TXF Intelligence a limited, non-exclusive, royalty-free license to use Input and Output solely to provide, operate, and improve the TXF Intelligence features.
• Non-Exclusive Results: Due to the nature of AI systems, Outputs may not be unique and other users may receive similar or identical results. You understand that Output is not guaranteed to be exclusive or proprietary.

Client Data and AI Usage

A. Client Data Ownership

You retain all right, title, and interest in and to any data uploaded, entered, or otherwise submitted to the TXF Services, including but not limited to tax information, financial documents, and personally identifiable information (“Client Data”). TXF Intelligence does not claim ownership of Client Data.

You represent and warrant that:

• You have obtained all required consents and authorizations necessary for the submission of Client Data.
• Your use of TXF Services, including TXF Intelligence, complies with all applicable privacy, tax, and data protection regulations.

TXF Intelligence’s role is limited to processing Client Data based on your inputs and configurations, and TXF Intelligence does not independently verify the accuracy or legality of Client Data submitted by you.

B. Use of Client Data in AI Processing

By using TXF Intelligence, you authorize TXF Intelligence to use Client Data solely for the following limited purposes:

• To process your Input and generate corresponding Output
• To maintain, develop, and improve the performance and reliability of TXF Intelligence features
• To deliver responses and assistive functionality based on your interactions with the platform

You acknowledge and agree:

• You shall not input or upload sensitive personal information (e.g., Social Security Numbers, financial account numbers, health information) into AI features unless necessary and lawfully permitted.
• TXF Intelligence may utilize third-party infrastructure to support AI capabilities. These third-party providers are bound by confidentiality, privacy, and data security obligations.

TXF Intelligence shall not share Client Data with third parties except as necessary to deliver TXF Services or as required by law or legal process.

Pricing and Payment Terms

A. You agree to purchase the service package and select a billing preference in your Agreement. Pricing is structured according to the credit tier and offers savings for annual payments. A “tax return” or “credit” is defined as the initiation of work within the secure online portal allowing clients to upload, review, and organize tax documents (the “TXF Portal”), when source documents are uploaded to a client folder. Each tax year submitted for a specific client shall count as one (1) credit. For example, submission of five tax years for a single client constitutes five (5) credits. Each package is priced incrementally based on volume. Purchaser may choose a monthly or annual payment option.

B. Invoicing and Payment Obligations

• All fees for TXF Services are due and payable upon invoicing. Purchaser shall remit payment via electronic funds transfer (ACH), using the payment instructions provided by TXF Intelligence from time to time.
• If the Purchaser believes an invoice contains any errors or discrepancies, the Purchaser must notify TXF Intelligence in writing within thirty (30) days of the invoice date. If no such notice is received within this period, the invoice shall be deemed accurate and accepted, and Purchaser waives any right to dispute the charges.
• Payments made more than thirty (30) days after the invoice date will incur a 1.5% monthly late fee, or the maximum rate permitted by applicable law, whichever is lower.
• If any payment remains unpaid for ninety (90) days after the invoice date, the entire outstanding balance will become immediately due and payable.
• All fees are exclusive of applicable taxes, levies, or duties imposed by governmental authorities, which are the sole responsibility of the Purchaser.
• All payment obligations are non-cancelable, and all payments made are non-refundable, except as expressly set forth in the applicable agreement. Purchaser remains responsible for the full fees associated with the applicable billing period, regardless of actual usage of the TXF Services.

C. Overage Usage and Billing

• The TXF Portal is designed to ensure continuous access to Services, even if the Purchaser exceeds their contracted usage. If usage exceeds the purchased credit volume (“Overage”), such usage will be billed at the Purchaser’s current per-unit contract rate.
• Overage fees are in addition to any pre-paid or subscription-based service packages and shall be considered due and payable in accordance with the invoicing terms above.
• TXF Intelligence utilizes Stripe as its primary billing processor. Each time a tax return credit is consumed, usage is reported to Stripe and reconciled against the Purchaser’s contracted allotment.
• Usage beyond the purchased credit package tier (“Overage”) will be billed at the contracted unit rate, plus an additional overage fee of 15%.
• To prevent excessive micro-charges, overage billing will only be triggered when the cumulative overage exceeds $1,000 (“Overage Threshold”). If this threshold is not reached, overages will be billed in aggregate at the end of the current contract term.

Confidentiality and Data Security

TXF Intelligence maintains commercially reasonable administrative, physical, and technical safeguards to protect Client Data, including data processed through TXF Intelligence. However, no online system can be guaranteed to be 100% secure.

You are responsible for:

• Maintaining the confidentiality and security of your access credentials
• Notifying TXF Intelligence immediately in the event of suspected data breach or unauthorized access

Data Retention and Deletion

Unless otherwise required by law or specified in writing, TXF Intelligence shall retain Client Data only for the time necessary to provide the Services or as required by applicable retention policies. Upon written request or termination of your Agreement, TXF Intelligence will delete or return your Client Data within a commercially reasonable period, subject to backup and legal retention obligations. Deletion requests may be subject to verification of requestor identity.

AI Misuse and Prohibited Conduct

You agree not to use the TXF Intelligence features to:

• Generate or disseminate false, misleading, harmful, or unlawful content
• Upload data of individuals or entities without lawful authority or consent
• Submit any confidential, proprietary, or restricted data in violation of law or contract
• Attempt to reverse engineer, extract, or probe the underlying models or source code
• Use AI output to make decisions that may materially affect others (e.g., creditworthiness, employment, insurance, housing, or legal matters)

Misuse of the AI features may result in immediate suspension or termination of access to TXF Services.

Disclaimer of Warranties

THE TXF INTELLIGENCE FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TXF INTELLIGENCE MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF AI-GENERATED CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TXF INTELLIGENCE EXPRESSLY DISCLAIMS ALL IMPLIED AND EXPRESS WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT OR FREEDOM FROM ERROR
• ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
• OR OTHER ADVERSE OUTCOMES RESULTING FROM RELIANCE ON THE TXF SERVICES, INCLUDING AI-GENERATED OUTPUTS.

YOU ACKNOWLEDGE THAT:

• USE OF TXF INTELLIGENCE IS AT YOUR SOLE RISK
• TXF INTELLIGENCE IS NOT LIABLE FOR ANY ERRORS IN TAX FILINGS, AUDITS, OR FINANCIAL LOSSES ARISING FROM RELIANCE ON AI OUTPUT INCLUDING PENALTIES, INTEREST, OR REGULATORY ACTIONS
• TXF INTELLIGENCE IS NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LATENCY, OR THIRD-PARTY SERVICE OUTAGES IMPACTING AI PERFORMANCE
• THE ULTIMATE RESPONSIBILITY FOR REVIEWING, VALIDATING, AND SUBMITTING ANY TAX RETURN LIES SOLELY WITH THE CUSTOMER OR THEIR LICENSED TAX PREPARER;

NO ADVICE OR INFORMATION PROVIDED BY TXF (OR ITS EMPLOYEES) SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

Third-Party Providers

Some AI features within TXF Intelligence are powered by third-party services. These services are subject to their own terms of service. TXF Intelligence disclaims all responsibility for:

• The accuracy or security of outputs from third-party tools
• Compliance obligations related to third-party providers
• Any issues arising from integrations beyond TXF Intelligence’s control

Content Improvement and Model Training

TXF Intelligence may use de-identified Input/Output data to improve its AI models, enhance feature accuracy, and refine user experiences. No Client Data is used for training in a way that identifies or targets specific users unless explicit consent is provided.

You may request to opt out of this model improvement usage by contacting TXF Intelligence support in writing. Opting out may limit the accuracy and effectiveness of certain AI features. Absent any contingent circumstances, TXF intelligence will use commercially reasonable efforts to ensure that your opt-out request will take effect within ten (10) business days of receipt and confirmation.

Term, Termination, Suspension, and Appeal

Your Agreement shall commence on the Effective Date and remain in effect for a period of one (1) year (the “Term”).

• Upon the expiration of the initial Term or any Renewal Term, your Agreement shall automatically renew for an additional one (1) year Term, at TXF Intelligence’s then-current pricing, unless the Purchaser provides TXF Intelligence with written notice of non-renewal at least thirty (30) days prior to the end of the then-current Term.

TXF Intelligence reserves the right to suspend, limit, or terminate the provision of TXF Services (in whole or in part), and/or terminate your Agreement immediately, with or without notice, if:

• Purchaser breaches the Agreement or the TXF Intelligence Terms of Service;
• Purchaser abuses or misuses the TXF Services;
• Purchaser violates any applicable law, regulation, or governmental directive;
• Purchaser engages in any act or omission that is harmful or potentially harmful to TXF Intelligence, its systems, its reputation, or to any third party (including other users of the TXF Services);
• Purchaser becomes subject to bankruptcy, insolvency, or similar financial distress proceedings.
• TXF Intelligence may also suspend access in the event of system threats, platform abuse, or emergency maintenance, with or without advance notice.

In any such event, no refunds will be issued for fees already paid, and Purchaser remains liable for any outstanding fees due under your Agreement.

If you believe your access was wrongfully terminated, you may submit an appeal to TXF Intelligence Support for review.

Contact

For questions or concerns related to the use of AI within TXF Services, or to request opt-out, data deletion, or support, please contact:

TXF Support

• support@txfplatform.com
• 1-800-TXF-AIHELP