IRS Update: Critical Functions Continue Nationwide


In early June, IRS employees returned to offices in Kentucky, Texas, and Utah. In mid-June, thousands of IRS employees returned to facilities in Georgia, Missouri, Minnesota, Tennessee, Texas, Michigan, and Utah. Employees in Ohio, Indiana, California, Oregon, and Puerto Rico returned last week on June 29. The IRS says they intend to reopen the remaining facilities on July 13, according to the IRS Commissioner.

What services are currently available? Web Services

  • Your refund status at Where's My Refund, or obtain a tax transcript at Get Transcript Online.
  • Check Economic Impact Payment status at Get My Payment
  • Make tax payments through Direct Pay.
  • If issued an Identity Protection PIN but it was lost, the taxpayer must use the Get an IP PIN tool to retrieve those numbers.
  • Tax preparers with e-Services accounts and client authorization can access the Transcript Delivery System (TDS) to obtain taxpayer transcripts.

Centralized Authorization File (CAF): The IRS is slowly working to return to its regular Centralized Authorization File processing operations. CAF units at Memphis and Ogden are currently operational. A simple request from the IRS: Do not send the same request for access to a taxpayer's account more than once.

Telephone Lines: Good news: All IRS toll-free phone numbers that are supported by customer service representatives for taxpayers and tax professionals are available. You can call the automated number at 1-800-829-1954 if you are looking for an update for your regular tax refund. Callers should continue to expect long wait times (due to limited staff and social distancing measures).

Balance Due Notices: As a result of office closures, the IRS was unable to mail some previously printed balance due notices. As their operations reopen, these notices will continue to be delivered to taxpayers throughout July. You will see that some of the notices will have due dates that have already passed, but each notice will include an insert confirming that the due dates printed on the notices have been extended, so there is no need to worry.

Paper Returns: While the IRS is receiving mail, taxpayers who mail tax returns and other correspondence to the IRS during this period should expect to wait longer than usual for a response. The IRS’s ability to correspond with taxpayers about various issues remains limited while they continue to reopen locations.

As the public health situation continues to evolve, the IRS will closely monitor state and local guidelines and adhere to safety protocols to protect employees. To speed up the processing of tax returns, refunds, and payments, the Internal Revenue Service reminds taxpayers and tax professionals to use electronic filing options. Whether you're an individual or a small business, get connected with a licensed tax professional to file your return, or an extension, by July 15 with the help of Taxfyle.

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